QUIET CROWN

REGULATIONS OF THE ONLINE STORE WWW.QUIETCROWN.COM

GENERAL PROVISIONS

1.1 The Online Store, available at the web address WWW.QUIETCROWN.COM, is operated by the company STARLING Bogusław Szpak, registered in the Central Register and Information on Economic Activity of the Republic of Poland maintained by the minister responsible for the economy, with the following details: business and delivery address: ul. Wapienicka 24, 43-382 Bielsko-Biała, Tax Identification Number (NIP) 5471366795, National Business Registry Number (REGON) 241484497, email address: starlinghats@gmail.com, phone number: +48664456359.

1.2 These Regulations are addressed to both consumers and entrepreneurs using the Online Store (except for point 11 of the Regulations, which is addressed only to entrepreneurs).

1.3 The Data Administrator for personal data processed in connection with the implementation of these Regulations is the Service Provider. Personal data is processed for the purposes, to the extent, and based on the principles indicated in the Online Store Regulations. Providing personal data is voluntary. Everyone whose personal data is processed by the Service Provider has the right to access their content and the right to update and correct it.

1.4 Definitions:

1.4.1. WORKING DAY – a day from Monday to Friday, excluding statutory holidays in Poland.

1.4.2. REGISTRATION FORM – a form available in the Online Store that allows you to create an Account.

1.4.3. ORDER FORM – Electronic Service, an interactive form available in the Online Store that allows placing an Order, especially by adding Products to the electronic basket and determining the terms of the Sales Agreement, including the method of delivery and payment.

1.4.4. CLIENT – (1) an individual with full legal capacity, and in cases provided for by generally applicable regulations also an individual with limited legal capacity; (2) a legal entity; or (3) an organizational unit without legal personality, which the law grants legal capacity; – which has entered or intends to enter into a Sales Agreement with the Seller.

1.4.5. CIVIL CODE – the Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

1.4.6. ACCOUNT – Electronic Service, a set of resources in the Service Provider’s IT system, marked with an individual name (login) and password provided by the Service Recipient, in which data provided by the Service Recipient is collected, as well as information about Orders placed by him in the Online Store.

1.4.7. NEWSLETTER – Electronic Service, an electronic distribution service provided by the Service Provider via email, which allows all its users to automatically receive periodic content of subsequent editions of the newsletter containing information about Products, news, and promotions in the Online Store.

1.4.8. PRODUCT – a movable item available in the Online Store that is the subject of the Sales Agreement between the Client and the Seller.

1.4.9. REGULATIONS – these regulations of the Online Store.

1.4.10. ONLINE STORE – the Service Provider’s online store available at the web address: www.quietcrown.com on the WordPress platform.

1.4.11 SELLER; SERVICE PROVIDER – company Bogusław Szpak STARLING registered in the Central Register and Information on Economic Activity of the Republic of Poland maintained by the minister responsible for the economy, with the following details: business and delivery address: ul. Wapienicka 24, 43-382 Bielsko-Biała, NIP 5471366795, REGON 241484497, email address: starlinghats@gmail.com, phone number: +48664456359.

1.4.12. SALES AGREEMENT – a sales agreement for the Product concluded or to be concluded between the Client and the Seller via the Online Store.

1.4.13. ELECTRONIC SERVICE – a service provided electronically by the Service Provider for the Service Recipient via the Online Store.

1.4.14. SERVICE RECIPIENT – (1) an individual with full legal capacity, and in cases provided for by generally applicable regulations also an individual with limited legal capacity; (2) a legal entity; or (3) an organizational unit without legal personality, which the law grants legal capacity; – using or intending to use the Electronic Service.

1.4.15. CONSUMER RIGHTS ACT, ACT – the Act of May 30, 2014, on consumer rights (Journal of Laws of 2014, item 827, as amended).

1.4.16. ORDER – a declaration of the Client’s will submitted using the Order Form and aiming directly at concluding a Product Sales Agreement with the Seller.

ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account and Order Form.

2.1.1 Account – using the Account is possible after the Service Recipient completes three consecutive steps – (1) filling out the Registration Form, (2) clicking the “Create account” field, and (3) confirming the desire to create an Account by clicking the confirmation link sent automatically to the provided email address. In the Registration Form, the Service Recipient must provide the following data: first and last name/company name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and password. For Service Recipients who are not consumers, it is also necessary to provide the company name and tax identification number (NIP).

2.1.1.1. The Electronic Service Account is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving a reason, to delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, especially via email at: starlinghats@gmail.com or in writing to the address: Starling Hats Sp z o.o, ul. Wapienicka 24, 43-382 Bielsko-Biała.

2.1.2. Order Form – using the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. Placing an Order occurs after the Customer completes two consecutive steps – (1) after filling out the Order Form and (2) clicking on the “Confirm purchase” field on the Online Store website after filling out the Order Form – until this moment, there is the possibility of independent modification of the entered data (for this purpose, follow the displayed messages and information available on the Online Store website). In the Order Form, the Customer must provide the following data: first and last name/company name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and details of the Sales Agreement: Product/s, quantity of Product/s, place and method of delivery of Product/s, payment method. For Customers who are not consumers, it is also necessary to provide the company name and tax identification number (NIP).

2.1.2.1. The Electronic Service Order Form is provided free of charge and is of a one-time nature, terminating upon placing an Order through it or when the Service Recipient ceases to place an Order through it earlier.

2.2. Technical requirements necessary to cooperate with the IT system used by the Service Provider: (1) computer, laptop, or other multimedia device with Internet access; (2) access to electronic mail; (3) web browser: Mozilla Firefox version 11.0 and higher or Internet Explorer version 7.0 and higher, Opera version 7.0 and higher, Google Chrome version 12.0.0 and higher; (4) recommended minimum screen resolution: 1024×768; (5) enabling in the web browser the possibility of saving Cookies and supporting Javascript.

2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good manners, respecting personal rights and copyrights and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the actual state. The Service Recipient is prohibited from providing unlawful content.

2.4. Complaint procedure:

2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which is indicated in points 6 and 7 of the Regulations) can be submitted by the Service Recipient, for example:

2.4.2. in writing to the address: Starling Hats sp z o.o., ul. Wapienicka 24, 43-382 Bielsko-Biała

2.4.3. electronically via email to: support@quietcrown.com

2.4.4. It is recommended that the Service Recipient provide in the complaint description: (1) information and circumstances regarding the subject of the complaint, especially the type and date of the irregularity; (2) the Service Recipient’s request; and (3) contact details of the complainant – this will facilitate and expedite the consideration of the complaint by the Service Provider. The requirements mentioned in the previous sentence are only a recommendation and do not affect the effectiveness of complaints submitted without the recommended complaint description.

2.4.5. The Service Provider will respond to the complaint promptly, no later than within 14 calendar days from the day of its submission.

TERMS OF CONCLUDING A SALES AGREEMENT

3.1. The Sales Agreement between the Customer and the Seller is concluded after the Customer has previously placed an Order using the Order Form in the Online Store in accordance with point 2.1.2 of the Regulations.

3.2. The price of the Product shown on the Online Store website is given in Euro and includes taxes. The total price including taxes of the Product being the subject of the Order, as well as delivery costs (including transport, delivery, and postal service fees) and other costs, and if the amount of these fees cannot be determined – about the obligation to pay them, the Customer is informed on the Online Store website during the Order placement, including when the Customer expresses the desire to be bound by the Sales Agreement.

3.3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form

3.3.1. The Sales Agreement between the Customer and the Seller is concluded after the Customer has previously placed an Order in the Online Store in accordance with point 2.1.2 of the Regulations.

3.3.2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is done by sending the Seller’s appropriate email message to the Customer’s email address provided during the Order placement, which contains at least the Seller’s statements about receiving the Order and its acceptance for execution and confirmation of the Sales Agreement. Upon receipt of the above email by the Customer, a Sales Agreement is concluded between the Customer and the Seller.

3.4. The content of the concluded Sales Agreement is recorded, secured, and provided to the Customer by (1) providing these Regulations on the Online Store website and (2) sending the Customer an email referred to in point 3.3.2. of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the Seller’s Online Store IT system.

PAYMENT METHODS AND TERMS FOR THE PRODUCT

4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:

4.1.1. Payment by bank transfer to the Seller’s bank account.

Account for payments:

4.1.2. Electronic payment via woocommerce payment

4.1.3. Electronic payment via PayPal

Credit card and e-transfer transactions are processed through woocommerce payment

Current possible payment methods are specified on the Online Store’s website under the “Payment Methods” tab.

4.2. Payment deadline:

4.2.1. In the case of payment by bank transfer, electronic payments, or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the date of concluding the Sales Agreement.

COST, METHODS, AND DELIVERY TIME AND COLLECTION OF THE PRODUCT

5.1. Product delivery is available worldwide.

5.2. Delivery of the Product to the Customer is chargeable unless the Sales Agreement provides otherwise. The costs of delivering the Product (including transportation, delivery, and postal services fees) are indicated to the Customer on the Online Store’s website during the order process, including when the Customer expresses the desire to enter into the Sales Agreement.

5.3. The Seller provides the Customer with the following methods of delivery or collection of the Product:

courier shipment (GLS, Poczta Polska), InPost Parcel Locker shipment.

5.5. The delivery time and costs of the Product to the Customer is:

Poland – delivery time 3-6 business days

Shipping cost and methods:

GLS: 10,90 PLN / DPD: 15.99 PLN / Inpost: 16,99 PLN / Polish Post: 8,99 PLN

Free delivery for orders above 250 PLN

Europe – delivery time 3 – 10 business days (shipping via GLS or DPD) or 6-15 business days (shipping via Polish Post)

Shipping costs and methods:

Polish Post: 6 EUR for delivery to all European countries, except Poland:

Austria – GLS 12,00 € , DPD 9,50 €
Albania – GLS 118,00 €
Belgium – GLS 17,00 €, DPD 9,60 €
Bosnia and Herzegovina – GLS 78,70 € , DPD 82 €
Bulgaria  – GLS 25,80 € , DPD 16,80 €
Croatia – GLS 17,20 € , DPD 42,00 €
Cyprus – GLS 67,00 €
Czech Republic – GLS 10,20 € , DPD 8,00 €
Denmark  – GLS 15,30 € , DPD 9,40 €
Estonia – GLS 19,20 € , DPD 10,80 €
Finland – GLS 32,90 € , DPD 19,20 €
France – GLS 22,20 € , DPD 13,20 €
Greece – GLS 42,70 € , DPD 42,00 €
Germany – GLS 12,60 €, DPD 8,40 €
Hungary  – GLS 15,30 € , DPD 9,00 €
Italy – GLS 23,00 € , DPD 15,60 €
Iceland – GLS 140,50 €
Ireland – GLS 35,00 € , DPD 15,50 €
Liechtenstein – GLS 48,60€ , DPD 70,00 €
Lithuania – GLS 14,00 € , DPD 9,30 €
Luxembourg – GLS 15,50 €, DPD 19,20 €
Latvia – GLS 17,00 € , DPD 19,20 EUR
Montenegro – GLS 101,20 €
Netherlands  – GLS 15,00 € , DPD 11,00 €
Norway – GLS 73,50 € , DPD 82,00 €
Portugal – GLS 30,00 €, DPD 42,00 €
Romania – GLS 23,00 € , DPD 21,60 €
Spain – GLS 32,50 € , DPD 42,00 €
San Marino – GLS 44,00€
Slovakia – GLS 12,00 € , DPD 19,20€
Slovenia – GLS 19,50 € , DPD 30,00 €
Serbia – GLS 48,60 € , DPD 82,00 €
Switzerland – GLS 48,60 €, DPD 51,00 €
Sweden – GLS 25,00 €, DPD 51,00 €
Turkey – GLS 103,00 €
United Kingdom (UK) – GLS 42,80 €, DPD 29,40 €

All countries except Europe – 6-15 business days

Polish Post: 12 EUR

The start of the delivery time for the Product to the Customer is counted from the day of crediting the payment.

PRODUCT COMPLAINT

6.1. The basis and scope of the Seller’s liability to the Customer if the sold Product has a physical or legal defect (warranty) are defined by generally applicable laws, in particular, the Civil Code.

6.2. The Seller is obliged to deliver a Product without defects to the Customer.

6.3. The Customer may file a complaint, for example:

6.3.1. in writing to the address: Starling Hats Sp z o.o., 43-382 Bielsko-Biała, ul. Wapienicka 24

6.3.2. electronically via email to: support@quietcrown.com

6.4. It is recommended that the Customer provides in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular, the type and date of the defect occurrence; (2) the Customer’s request for bringing the Product into compliance with the Sales Agreement or a statement about reducing the price or withdrawing from the Sales Agreement; and (3) contact details of the complainant. The requirements mentioned in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.

6.5. The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. The Seller’s lack of response within the above period means that the Seller considered the complaint justified.

6.6. If it is necessary for the Seller to respond to the Customer’s complaint or to exercise the Customer’s rights resulting from the warranty, the Product will need to be delivered to the Seller. The Customer will be asked by the Seller to deliver the Product at the Seller’s expense to the address: Starling Hats Sp z o.o., ul. Wapienicka 24, 43-382 Bielsko-Biała.

6.7. The request to deliver the Product, referred to in point 6.6 of the Regulations, does not affect the deadline for the Seller to respond to the Customer’s complaint, referred to in point 6.5 of the Regulations, and does not violate the Customer’s right to demand from the Seller a replacement of the Product free from defects or removal of the defect, referred to in art. 561[1] of the Civil Code.

OUT-OF-COURT METHODS OF DEALING WITH COMPLAINTS AND PURSUING CLAIMS AND THE RULES OF ACCESS TO THESE PROCEDURES

7.1. Detailed information on the possibility for a consumer Customer to use out-of-court methods of dealing with complaints and pursuing claims and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, and Provincial Inspectorates of the Trade Inspection.

7.2. A consumer Customer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:

7.2.1. The Customer is entitled to apply to a permanent amicable consumer court, as referred to in Article 37 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws 2001 No. 4 item 25, as amended), with a request to resolve a dispute arising from the concluded Sales Agreement. The rules of organization and operation of permanent amicable consumer courts are determined by the regulation of the Minister of Justice of September 25, 2001, on the rules of organization and operation of permanent amicable consumer courts (Journal of Laws 2001, No. 113, item 1214).

7.2.2. The Customer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws 2001 No. 4 item 25, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller. Information on the principles and procedure of mediation conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of the Trade Inspection.

7.2.3. The Customer can obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Consumer Federation, Polish Consumer Association). Advice is provided by the Consumer Federation under the free consumer helpline number 800 007 707 and by the Polish Consumer Association at the email address: porady@dlakonsumentow.pl.

RIGHT TO WITHDRAW FROM THE AGREEMENT

8.1. A consumer who has entered into a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring any costs, except for the costs specified in point 8.8 of the Regulations. To meet the deadline, it is enough to send a statement before its expiry. A statement of withdrawal from the contract can be submitted, for example:

8.1.1. in writing to the address: Starling Hats Sp z o.o., Wapienicka 24, 43-382 Bielsko-Biała

8.1.2. electronically via email to: starlinghats@gmail.com

8.2. An exemplary form of withdrawal from the contract is included in Annex No. 2 to the Consumer Rights Act. The consumer can use the form template, but it is not mandatory.

8.3. The period for withdrawal from the contract begins:

8.3.1. for a contract in which the Seller delivers the Product, being obliged to transfer its ownership (e.g., Sales Agreement) – from taking possession of the Product by the consumer or a third party designated by him other than the carrier, and in the case of a contract which: (1) includes multiple Products delivered separately, in batches, or in parts – from taking possession of the last Product, batch, or part or (2) involves regular delivery of Products for a specified period – from taking possession of the first of the Products;

8.3.2. for other contracts – from the date of the contract.

8.4. In the event of withdrawal from a distance contract, the contract is considered not concluded.

8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the day of receiving the consumer’s statement of withdrawal from the contract, return to the consumer all payments made by him, including the cost of delivering the Product (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest standard delivery method available in the Online Store). The Seller refunds the payment using the same payment method used by the consumer unless the consumer has expressly agreed to a different method of return that does not involve any costs for him. If the Seller has not offered to collect the Product himself, he may withhold the return of the payment received from the consumer until he receives the Product back or the consumer provides proof of its return, whichever occurs first.

8.6. The consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but not later than 14 calendar days from the day on which he withdrew from the contract. To meet the deadline, it is enough to return the Product before its expiry. The consumer can return the Product to the address: Starling Hats sp z o.o., Wapienicka 24, 43-382 Bielsko-Biała

8.7. The consumer is responsible for the decrease in the value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

8.8. Possible costs associated with the consumer’s withdrawal from the contract, which the consumer is obliged to bear:

8.8.1. If the consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by him.

8.8.2. The consumer bears the direct costs of returning the Product.

8.8.3. In the case of a Product being a service, the performance of which – at the express request of the consumer – began before the deadline for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after making such a request is obliged to pay for the services performed until the withdrawal from the contract. The payment amount is calculated proportionally to the scope of the service performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service performed.

8.9. The right to withdraw from a distance contract does not apply to the consumer in relation to contracts:

8.9.1. (1) for the provision of services if the Seller has fully performed the service with the express consent of the consumer, who was informed before the start of the service that after the Seller’s performance, he will lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract; (3) in which the subject of the service is a non-prefabricated Product, produced according to the consumer’s specification or serving to satisfy his individualized needs; (4) in which the subject of the service is a Product delivered in sealed packaging, which cannot be returned for health protection or hygiene reasons if the packaging was opened after delivery; (5) in which the subject of the service are Products which, due to their nature, become inseparably connected with other items after delivery.

PROVISIONS FOR ENTREPRENEURS

9.1. This section of the Regulations and the provisions contained therein apply exclusively to Customers and Service Users who are not consumers.

9.2. The Seller has the right to withdraw from the Sales Agreement concluded with a Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case can occur without giving any reason and does not give rise to any claims on the part of the non-consumer Customer against the Seller.

9.3. For Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring a full or partial prepayment, regardless of the payment method chosen by the Customer and the conclusion of the Sales Agreement.

9.4. From the moment the Seller hands over the Product to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product pass to the non-consumer Customer. In this case, the Seller is not responsible for the loss, defect, or damage to the Product resulting from its acceptance for transport until its delivery to the Customer, nor for the delay in transporting the shipment.

9.5. If the Product is sent to the Customer via a carrier, the non-consumer Customer is obliged to examine the shipment in a manner typical for shipments of this type. If he finds that there was a loss or damage to the Product during transport, he is obliged to take all necessary actions to determine the carrier’s liability.

9.6. According to Art. 558 § 1 of the Civil Code, the Seller’s liability under the warranty for the Product towards a non-consumer Customer is excluded.

9.7. For Service Users who are not consumers, the Service Provider may terminate the electronic service agreement with immediate effect and without indicating reasons by sending the Service User an appropriate statement.

9.8. The liability of the Service Provider/Seller towards the Service User/Customer who is not a consumer, regardless of its legal basis, is limited – both for a single claim and for all claims in total – to the amount of the paid price and delivery costs under the Sales Agreement, but not more than one thousand zlotys. The Service Provider/Seller is liable to the Service User/Customer who is not a consumer only for typical damages foreseeable at the time of concluding the contract and is not liable for lost benefits to the Service User/Customer who is not a consumer.

9.9. Any disputes arising between the Seller/Service Provider and the non-consumer Customer/Service User shall be submitted to the court competent for the Seller/Service Provider’s seat.

PERSONAL DATA IN THE ONLINE STORE

10.1. The administrator of personal data of Service Users/Customers collected via the Online Store is the Seller.

10.2. Personal data of Service Users/Customers collected by the administrator via the Online Store is collected – according to the will of the Service User/Customer – for the purpose of executing the Sales Agreement or the electronic service agreement.

10.3. Possible recipients of personal data of Online Store Customers:

10.3.1. In the case of a Customer who uses postal or courier delivery in the Online Store, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary performing shipments on the Administrator’s behalf.

10.3.2. For a Customer who uses electronic or card payments in the Online Store, the Administrator provides the collected personal data of the Customer to the selected entity handling the above payments in the Online Store.

10.4. The Service User/Customer has the right to access their data and correct it. A request in this regard can be submitted, for example:

10.4.1. in writing to the address: Starling Hats sp z o.o., Wapienicka 6A, 43-382 Bielsko-Biała

10.4.2. electronically via email to: support@quietcrown.com

10.5. Providing personal data is voluntary, but not providing the personal data specified in the Regulations necessary to conclude a Sales Agreement or an electronic service agreement results in the inability to conclude this agreement. The data necessary to conclude a Sales Agreement or an electronic service agreement are also indicated each time on the website of the Online Store before concluding a given agreement.

FINAL PROVISIONS

11.1. Contracts made through the Online Store are concluded in English language.

11.2. Change of the Regulations:

11.2.1. The Service Provider reserves the right to make changes to the Regulations for important reasons, namely: changes in legal provisions; changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations.

11.2.2. In the case of contracts concluded based on these Regulations of a continuous nature (e.g., provision of Electronic Service – Account), the amended regulations bind the Service Recipient if the requirements specified in Art. 384 and 384[1] of the Civil Code have been met, i.e., the Service Recipient has been properly informed about the changes and did not terminate the contract within 14 calendar days from the date of notification. If the change in the Regulations results in the introduction of any new fees or an increase in the current ones, the Service Recipient being a consumer has the right to withdraw from the contract.

11.2.3. In the case of contracts concluded based on these Regulations of a different nature than continuous contracts (e.g., Sales Agreement), changes to the Regulations will in no way infringe the rights acquired by Service Recipients/Customers who are consumers before the effective date of the changes to the Regulations, in particular, changes to the Regulations will not affect already placed or submitted Orders and concluded, implemented, or executed Sales Agreements.

11.3. In matters not regulated in these Regulations, the generally applicable provisions of Polish law apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); for Sales Agreements concluded from December 25, 2014, with Customers who are consumers – the provisions of the Act on consumer rights of May 30, 2014 (Journal of Laws 2014, item 827, as amended); and other relevant provisions of generally applicable law.