QUIET CROWN

“Below we present excerpts from the Terms and Conditions of our store regarding returns and claims of goods purchased on our website.

RIGHT TO WITHDRAW FROM THE AGREEMENT WITHIN 14 DAYS

8.1. A consumer who has entered into a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring any costs, except for the costs specified in point 8.8 of the Regulations. To meet the deadline, it is enough to send a statement before its expiry. A statement of withdrawal from the contract can be submitted, for example:

8.1.1. in writing to the address: Starling Hats Sp z o.o., Wapienicka 24, 43-382 Bielsko-Biała

8.1.2. electronically via email to: support@quietcrown.com

8.2. An exemplary form of withdrawal from the contract is included in Annex No. 2 to the Consumer Rights Act. The consumer can use the form template, but it is not mandatory.

8.3. The period for withdrawal from the contract begins:

8.3.1. for a contract in which the Seller delivers the Product, being obliged to transfer its ownership (e.g., Sales Agreement) – from taking possession of the Product by the consumer or a third party designated by him other than the carrier, and in the case of a contract which: (1) includes multiple Products delivered separately, in batches, or in parts – from taking possession of the last Product, batch, or part or (2) involves regular delivery of Products for a specified period – from taking possession of the first of the Products;

8.3.2. for other contracts – from the date of the contract.

8.4. In the event of withdrawal from a distance contract, the contract is considered not concluded.

8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the day of receiving the consumer’s statement of withdrawal from the contract, return to the consumer all payments made by him, including the cost of delivering the Product (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest standard delivery method available in the Online Store). The Seller refunds the payment using the same payment method used by the consumer unless the consumer has expressly agreed to a different method of return that does not involve any costs for him. If the Seller has not offered to collect the Product himself, he may withhold the return of the payment received from the consumer until he receives the Product back or the consumer provides proof of its return, whichever occurs first.

8.6. The consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but not later than 14 calendar days from the day on which he withdrew from the contract. To meet the deadline, it is enough to return the Product before its expiry. The consumer can return the Product to the address: Starling Hats sp z o.o., Wapienicka 24, 43-382 Bielsko-Biała

8.7. The consumer is responsible for the decrease in the value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

8.8. Possible costs associated with the consumer’s withdrawal from the contract, which the consumer is obliged to bear:

8.8.1. If the consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by him.

8.8.2. The consumer bears the direct costs of returning the Product.

8.8.3. In the case of a Product being a service, the performance of which – at the express request of the consumer – began before the deadline for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after making such a request is obliged to pay for the services performed until the withdrawal from the contract. The payment amount is calculated proportionally to the scope of the service performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service performed.

8.9. The right to withdraw from a distance contract does not apply to the consumer in relation to contracts:

8.9.1. (1) for the provision of services if the Seller has fully performed the service with the express consent of the consumer, who was informed before the start of the service that after the Seller’s performance, he will lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract; (3) in which the subject of the service is a non-prefabricated Product, produced according to the consumer’s specification or serving to satisfy his individualized needs; (4) in which the subject of the service is a Product delivered in sealed packaging, which cannot be returned for health protection or hygiene reasons if the packaging was opened after delivery; (5) in which the subject of the service are Products which, due to their nature, become inseparably connected with other items after delivery.

PRODUCT COMPLAINT

6.1. The basis and scope of the Seller’s liability to the Customer if the sold Product has a physical or legal defect (warranty) are defined by generally applicable laws, in particular, the Civil Code.

6.2. The Seller is obliged to deliver a Product without defects to the Customer.

6.3. The Customer may file a complaint, for example:

6.3.1. in writing to the address: Starling Hats Sp z o.o., 43-382 Bielsko-Biała, ul. Wapienicka 24

6.3.2. electronically via email to: support@quietcrown.com

6.4. It is recommended that the Customer provides in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular, the type and date of the defect occurrence; (2) the Customer’s request for bringing the Product into compliance with the Sales Agreement or a statement about reducing the price or withdrawing from the Sales Agreement; and (3) contact details of the complainant. The requirements mentioned in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.

6.5. The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. The Seller’s lack of response within the above period means that the Seller considered the complaint justified.

6.6. If it is necessary for the Seller to respond to the Customer’s complaint or to exercise the Customer’s rights resulting from the warranty, the Product will need to be delivered to the Seller. The Customer will be asked by the Seller to deliver the Product at the Seller’s expense to the address: Starling Hats Sp z o.o., ul. Wapienicka 24, 43-382 Bielsko-Biała.

6.7. The request to deliver the Product, referred to in point 6.6 of the Regulations, does not affect the deadline for the Seller to respond to the Customer’s complaint, referred to in point 6.5 of the Regulations, and does not violate the Customer’s right to demand from the Seller a replacement of the Product free from defects or removal of the defect, referred to in art. 561[1] of the Civil Code.